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COVID 19 - HIGH DEMAND AND TRANSPORT INTERRUPTIONS MAY CAUSE DELAYS - YOUR PATIENCE IS APPRECIATED

FAQ's

SHIPPING TIMETABLE

All paper goods are made to order and have a lead time of approximately 1 week.

DOMESTIC SHIPPING

We currently ship all domestic orders via Sendle or Australia post. 

INTERNATIONAL SHIPPING

Please note international orders have extended delivery times and all orders shipping internationally are subject to additional shipping charges based on taxes, tariffs, and duties put into place by that country. 

RETURNS

As all our items are personalised and made to order, they are final sale.

Please contact us if you have a problem with your order so we can make it right!

Still a bit lost? Please feel free to email us at info@theluxegiftco.com.au